Return Policy

Introduction

This Return Policy outlines the conditions under which The Rockabilly Hall of Fame and Museum (RHOFM) provides refunds for purchases made through our online website. By making a purchase, you agree to the terms set forth in this policy.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  1. Timeframe: Requests for refunds must be made within 30 days of the purchase date.

  2. Product Condition: The product must be in its original condition, unused, and undamaged. Products that are damaged or show signs of use may not be eligible for a refund.

  3. Proof of Purchase: A valid proof of purchase (order number, receipt, etc.) is required to process a refund.

Non-Refundable Items

The following items are not eligible for refunds:

  1. Digital products (e.g., eBooks, software downloads) once the download has been initiated.

  2. Gift cards or vouchers.

  3. Sale items or products purchased during promotional events.

Process for Requesting a Refund

To request a refund, follow these steps:

  1. Contact Customer Service: Email our customer service team at info@RHOFM.org with your order number, reason for the refund, and any supporting documentation (e.g., photos of the product if damaged).

  2. Approval: Our customer service team will review your request and respond within 5-7 business days. If approved, you will receive instructions on how to return the product.

  3. Return the Product: Ship the product back to the address provided by our customer service team. You are responsible for the shipping costs associated with returning the product.

  4. Inspection and Processing: Once we receive the returned product, we will inspect it to ensure it meets the refund eligibility criteria. If approved, the refund will be processed within 10-14 business days.

Refund Method

Refunds will be issued to the original method of payment. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.

Partial Refunds

In certain situations, only partial refunds may be granted:

  1. If the product is returned in a condition different from its original state (e.g., packaging is damaged).

  2. If the return request is made beyond the 30-day window but within a reasonable timeframe.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [Customer Service Email].

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information

If you have any questions about our refund policy, please contact us:

  • Email: info@RHOFM.org

  • Address: 981 Hwy 98 E #3119, Destin, FL 32541

Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page. It is your responsibility to review the Refund Policy periodically to stay informed of any updates.

Thank you for shopping with The Rockabilly Hall of Fame and Museum. Your satisfaction is our priority, and we strive to provide the best possible customer service.